FAQ – Travel Agents

ADM policy W2 by GO7

Just email us on bsp@worldticket.net and provide us with your IATA agency number and your BSP country and it will be assigned by our service team.

If the passenger has questions or requests related to baggage allowance and special services requests (such as meals, wheelchair, sports equipment etc.) you need to contact the partner airline directly to enquire about their terms. Enter the flight number in the GDS Sub-Hosting look-up module here to get contact information of any of our GDS sub-hosted airlines or check the information for our W2 Ticketing Partner Carriers here.

BSP: For a refund on a W2 ticket, please issue a Refund Application via BSP link.

ARC/TCH: Please email us on w2.service.req@worldticket.net for an authorization for a refund or a Waiver Code.

All refund requests have to be submitted together with the complete PNR (Passenger Name Record) history and further documentation to support your request for a refund. If not all necessary information is provided, the refund request cannot be processed.

Please note that our partner airlines may impose cancellation or refund fees according to the applicable fare rules.

Voluntary refund requests
Voluntary refund requests must contain the following information

• A specific reason for the refund request
• A correct calculation of the refund amount. Refund penalties must be calculated according to the applicable fare rules and need to be deducted from the refundable value
• Complete PNR history and supporting documentation
• Break down of taxes according to the specific tax designators. Please note that the codes “XT” and “TX” may not be used to sum up the total amount of the refundable taxes

Involuntary refund requests
Involuntary refund requests must contain the following information

• Complete PNR history and supporting documentation
• Involuntary downgrades: Refund requests must be supported by a copy of the boarding pass or with a written confirmation from the operating carrier
• Refund in case of illness, death, or rejection of travel visa: Such refunds are not eligible for an involuntary refund. If the fare rules of the ticketed carrier provide a waiver of refund penalties, the required supporting documents (e.g., the embassy statement of the visa rejection, certificate of hospitalization or death) must be provided to W2

Please note that W2 only acts as the validating carrier, and any claims in addition to the refund of the ticket, e.g., compensation claims must be directed to the operating carrier directly.

Ticketing errors
If two tickets were issued by mistake in the same PNR with identical fares along with routing and flight dates in the same passenger name, the refund needs to be requested via a refund application as described above.

Refunds will be processed in accordance with the terms and conditions of fare rules of the partner airline.

In all other cases (e.g., incorrect name, different passenger type etc. after ticket issuance but before the first coupon flight date) kindly contact our service team by sending an email to w2.service.req@worldticket.net.

Our refund service is free of charge which means no handling fees apply. However, our partner carriers may impose cancellation fees according to the applicable fare rules.

Please note that W2 may impose a refund service fee of up to EUR 15.00 in cases of:

• Miscalculations on the requested refund amount
• Corrections to a previously authorized refund request
• Repetitive refund requests to identical tickets

Please note the refund services are offered to travel agents. Passengers need to contact their travel agency directly for requesting a refund.

Each partner airline may have different rules and there is no common policy for all W2 partner airlines. Please ensure that you process these requests in accordance with the fare rules of each airline.

You may check the fare rules in the GDS or contact the airline directly. Enter the flight number in the GDS Sub-Hosting look-up module here to get contact information of any of our GDS sub-hosted airlines or check the information for our W2 Ticketing Partner Carriers here.

Enter the flight number in the GDS Sub-Hosting look-up module here to get contact information of any of our GDS sub-hosted airlines or check the information for our W2 Ticketing Partner Carriers here.

The supported credit cards (e.g. Visa, Mastercard, UATP and AMEX) vary depending on the BSP market where you are ticketing.

You can check the credit cards supported in the market where you are ticketing in the GDS. If your market is not displayed please contact us on w2.service.req@worldticket.net for assistance.

Each partner airline may have different policies related to a name change and there is no common policy for all W2 partner airlines. You need to contact the airline partner directly and have them authorize the name change since it is not possible for W2 to authorize it on their behalf.

Enter the flight number in the GDS Sub-Hosting look-up module here to get contact information of any of our GDS sub-hosted airlines or check the information for our W2 Ticketing Partner Carriers here.

Rebooking or reissuing must be performed in the same system (GDS) where the ticket was issued to ensure that all changes are updated correctly and the passenger does not experience issues at the check in.

Please ensure that you process these requests in accordance with the fare rules or as instructed by each airline.

You may check the fare rules in the GDS or contact the airline directly. Enter the flight number in the GDS Sub-Hosting look-up module here to get contact information of any of our GDS sub-hosted airlines or check the information for our W2 Ticketing Partner Carriers here.

Please use TAX code DU to collect the rebooking fee and alternative CP TAX for selected partners.

Involuntary refunds may be authorized by the airline partner due to medical or personal reasons given by the passenger.

Please contact the airline directly. Enter the flight number in the GDS Sub-Hosting look-up module here to get contact information of any of our GDS sub-hosted airlines or check the information for our W2 Ticketing Partner Carriers here. Once the airline authorizes the involuntary refund please submit a Refund Application via BSP link and attach the airline authorization to the Refund Application (For ARC please forward the authorization of the involuntary refund to w2.service.req@worldticket.net)

W2 is both marketing and validating carrier for several of our partner airlines that are not normally available in the GDS. Our partner airlines are available in BSP markets worldwide and in all major GDSs under the W2 IATA code and ticketable on W2-365.

For some of our partner airlines W2 is validating carrier only in all the BSP markets active by W2 and our partner airlines are ticketable on W2-365.

W2 (FlexFlight) is not the operating carrier for our partner airlines but only a sales partner providing the ticketing capability on the W2-365 tickets.

The travel agency is obligated to always clearly indicate who is the operating carrier when issuing the ticket so the passenger knows who is operating the flight.

We continuously sign new agreements with airlines worldwide. To stay updated on when new airlines become ticketable on W2, just sign up for our monthly newsletter on the bottom of the page.

No, please do not add any such sensitive information into the free text field of the PNR.

Adding sensitive information in the PNR free text field is not compliant with the European General Data Protection Regulation (GDPR). The free text fields within the PNR are to be used following general data protection principles, in particular, data minimization. Free text fields cannot be used to enter information that may be considered sensitive in nature and therefore require an increased level of security.

No Travel Agents issuing tickets on W2 should add such information in the text fields of the PNR.

If you have any questions please send an email to w2.service.req@worldticket.net

W2 UATP e-Payment is a secure and efficient payment option for W2 tickets and all other UATP airline partners. It allows you to load funds onto your UATP Account for ticket purchases across all major GDSs worldwide.

Getting started is easy. Follow these three simple steps:

1. Register for free on w2ticketing.com.
2. Receive your account details via email once your account is created.

The UATP debit card offers travel agencies utilising GO7’s W2 ticketing solution a more efficient and cost-effective way to book airline tickets globally.

Key benefits include:

• Global Reach: Access 95% of scheduled worldwide available seats.
• Cost-Effective: No hidden fees or currency conversion charges.
• Standard Reporting: Compliance with industry standards for scalable processes.
• Accelerated Refunds: Faster processing times for refunds.

Funds can be used for a variety of airlines: UATP has a broad network that allows you to purchase tickets through one card.

W2 by GO7 is listed as an Issuer on UATP’s global airline network. This partnership provides travel agencies with a reliable and scalable payment solution, ensuring safe and efficient travel payment management. You can enjoy improved supplier relations, lower acceptance costs, and access to emerging markets where other payment options are unavailable.

W2 e-Payment is a secure and efficient payment option for W2 tickets and all other UATP airline partners. It allows you to load funds onto your W2 e-Payment account for ticket purchases across all major GDSs worldwide.

Getting started is easy. Follow these three simple steps:

1. Register for free on w2ticketing.com.
2. Receive your account details via email once your account is created.

The W2 e-Payment offers travel agencies utilising GO7’s W2 ticketing solution a more efficient and cost-effective way to book airline tickets globally.

Key benefits include:

• • Global Reach: Access 95% of scheduled worldwide available seats.
  • Cost-Effective: No hidden fees or currency conversion charges.
  • Standard Reporting: Compliance with industry standards for scalable processes.
  • Accelerated Refunds: Faster processing times for refunds.
• Funds can be used for a variety of airlines: UATP has a broad network that allows you to purchase tickets through one account. 

W2 by GO7 is listed as an Issuer on UATP’s global airline network. This partnership provides travel agencies with a reliable and scalable payment solution, ensuring safe and efficient travel payment management. You can enjoy improved supplier relations, lower acceptance costs, and access to emerging markets where other payment options are unavailable.

Partnering with UATP allows us to tap into a vast network of merchants, offering more booking and payment options. The W2-UATP program supports efficient, low-cost payments to airlines, significantly improving agents’ and customers’ experiences, especially in today’s travel environment.

UATP is the global payment network simplifying payments in complex industries. We make it easy for businesses to make or accept any type of payment; open new markets, drive growth, and reduce costs for Issuers, Merchants, vendors, agents, aggregators, and more. 

 To top up the account, visit your nearest bank and deposit the amount into one of the designated accounts.

IBAN numbers are: DK843002203863 and DK6230003002203871
Send the receipt to uatp.finance@flexflight.dk, who will validate and update your account.

Step 1:

• Visit https://datasuite.uatp.com
• Enter your User Name and the temporary password you received from us
• If you did not receive your temporary password or have forgotten it, click Forgot Password – the system will prompt a password reset to log in
• When you are successfully logged in make sure to change your password

Step 2:

• Select Account / Cards from the top menu – then click on Authorization Info
• Ensure the first 9 digits of your W2 e-payment account are visible on the screen before clicking Submit
• The real-time Authorization Balance and Available Funds will be displayed
• Note: You will see a negative in front of your Balance since you have a Credit Balance
• Your Available Funds will appear on the screen to indicate the funds you can draw down from
• The Available Funds will match the Balance so you know the real-time funds available

Step 3:

• Select Reports from the top menu – then click on Transaction Search
• Enter data parameters specific to the desired Report (click the calendar icon for efficiency) – click Submit
• Scroll down for results; Export to Excel, CSV, or PDF as needed
• All column headers are dynamic for sorting capability
• The DB/CR column will indicate if the transaction is a purchase or a refund
• Transactions appear in DataMine once they are submitted and processed by UATP (typically 24-72 hours after the purchase or refund)

Step 4:

Same refund process as with any credit card:

• Issue the refund via your usual business process
• BSP processes the refund
• You will receive the refunded amount on your W2 E-Payment account.

1. Complete the form on our website
   • Submit the form and the relevant documentation here.
2. Processing Time
   • Your W2 e-Payment account will be processed and opened within 2-3 working days.
3. Card Activation
   • Your card will be activated within 2 days of receiving the indemnity form.
   • Once your card is activated, you will be notified by mail.
4. Deposit Funds
   • Deposit a pre-payment sum into the account:
     • IBAN numbers are: DK843002203863 and DK6230003002203871
   • This can be done via bank deposit or electronic funds transfer (EFT).